Guests must be at least 1 8 years of age to enter Viejas Bingo. Families are welcome at Viejas Outlets and the Viejas Hotel. Please play responsibly. For help with problem gambling, call 800.426.2537. Viejas Casino & Resort. 5000 Willows Road. Alpine, CA 91901. 619-445-5400. Viejas Casino & Resort: Viejas Bingo Parlor The Best - See 319 traveler reviews, 178 candid photos, and great deals for Viejas Casino & Resort at Tripadvisor.

5000 Willows Road,CA 91901Alpine

Featuring a casino, this resort offers rooms with free WiFi. A pool, hot tub, and on site spa are all available. Viejas Shopping Outlets is less than 5 minutes’ walk away.

A flat-screen satellite TV, seating area, and iPod docking station are provided in each room at Viejas Casino and Resort. Coffee-making facilities and a small fridge are also included.

A fitness center, billiards, and bowling are all on site at the Resort and Casino Viejas. A business center is also available for guest convenience.

Various on-site dining options, including The Buffet at Viejas, The Café at Viejas, and The Grove Steakhouse are available for guests. Willows Coffee Bar is featured for morning snacks and beverages.

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SeaWorld San Diego and Downtown San Diego are both 40 minutes’ drive from the property.

Rooms: 4

Facilities of Viejas Casino & Resort

General

• WiFi in all areas

Activities

• Bowling

• Bingo

Food & Drink

• Restaurant
• Room service
• Bar

• Snack bar
• Special diet meals (on request)

• Vending machine (drinks)
• Vending machine (snacks)

Pool and Spa

• Fitness center
• Spa
• Massage
• Hot tub/Jacuzzi

• Outdoor pool
• Outdoor pool (year-round)
• Outdoor pool (seasonal)

• Heated pool
• Pool/Beach towels
• Swimming pool

Transportation

• Shuttle service (free)

Front Desk Services

• 24-hour front desk
• Newspapers
• Express check-in/out

• Tour desk
• Baggage storage

• ATM on site
• Concierge
• Private check-in/out

Common Areas

• Garden

Entertainment & Family Services

• Casino

• Evening entertainment

Cleaning Services

• Laundry
• Dry cleaning

• Shoeshine

• Daily housekeeping

Business Facilities

• Meeting/Banquet facilities
• Business center

• Fax/Photocopying

Shops

• Gift shop

• Shops (on site)

Miscellaneous

• Non-smoking rooms
• Facilities for disabled guests
• Elevator

• Heating
• Hypoallergenic room available

• Air conditioning
• Designated smoking area
• Adults only

Safety & security

• Safe
• 24-hour security

• Security alarm

• Smoke alarms
• Fire extinguishers

Safety features

• Staff follow all safety protocols as directed by local authorities
• Hand sanitizer in guest accommodation and common areas

• Process in place to check health of guests

Physical distancing

• Physical distancing rules followed

• Screens or physical barriers between staff and guests in appropriate areas

Cleanliness & disinfection

• Use of cleaning chemicals that are effective against coronavirus
• Linens, towels, and laundry washed in accordance with local authority guidelines

• Guest accommodation disinfected between stays

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• Guest accommodation sealed after cleaning
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

• Physical distancing in dining areas

Internet

WiFi is available in all areas and is free of charge.

Parking

Private parking is available on site (reservation is not needed) and charges apply.

Policies of Viejas Casino & Resort

These are general hotel policies for Viejas Casino & Resort. As they may vary per room type, please also check the room conditions.

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Check-in

From 16:00 hours

Check-out

Until 11:00 hours

Cancellation / Prepayment

Cancellation and prepayment policies vary according to property type.

Children and Extra Beds

Children cannot be accommodated at the hotel.

There is no capacity for extra beds in the room.

The maximum number of total guests in a room is 5.

There is no capacity for cribs in the room.

Pets

Pets are not allowed.

Accepted credit cards

• Mastercard
• Visa
• Discover
• American Express

The property reserves the right to pre-authorize credit cards prior to arrival.

Important Information

Please note: You must be 21 years of age to enter the casino and dine at casino restaurants. The buffet is located in the hotel and is open to all ages.
Guests must provide their first and last name when making a reservation.

GENERAL SUMMARY

Performs a variety of duties in Bingo Operations, including greeting guests, informing guests of special promotions, answering questions, performing cashier functions for bingo related products, and selling pull tabs to guests.

CORE SCOPE OF POSITION

• Counts and verifies the beginning issues of cash from vault cage cashier.

• Counts and verifies the beginning and ending inventory of special game sheets, paper, pull tabs, daubers and other bingo related products.

• Sells bingo games to guests.

• Sells and replenishes Bingo pull tabs to guests.

• Calls back winning numbers to the Bingo Caller.

• Pays Bingo and pull tab winners. Secures payment from the Bingo Cage Cashier for single winners of $25 or more.

• Balances the sale of the pull tabs at the end of shift and reports any discrepancies (shortages or overages) on appropriate documentation.

• Responds to guests questions regarding Bingo Rules, programs, and promotions. Informs guests of current and future promotions.

• Answers the Bingo Reservation line and takes reservations for Fixed Base Units.

• Returns unused bingo inventories to paper room clerk at the end of shift.

• Deposits cash to the vault cage cashier at the end of the shift.

• Enters sales into Epic System and performs cash handling transactions.

• Protects company assets and reports any fraudulent activity.

• Understands and practices good safety and sanitation procedures.

• Complies with all governmental laws and regulations and all casino and departmental policies and procedures, including Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.

• Performs all related and compatible duties as assigned.

FOUR STAR AND FOUR DIAMOND SERVICE COMMITTMENT

All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.

INTERACTION

• Interacts with internal and external guests with a positive attitude and professionalism at all times.

SUPERVISION

• Does not provide supervision to others.

Required Skills

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KNOWLEDGE AND SKILLS

• Excellent customer service skills.

• Must be motivated and sales oriented.

• Knowledge of computer systems.

• Knowledge of Epic System preferred.

• Good written, verbal, and interpersonal communication skills.

• Ability to maintain accurate records.

• Ability to multi-task, work in a fast paced, high stress environment.

• Must be a self-starter, punctual and able to adjust to change.

• Must be flexible to work different shifts.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma or general education degree preferred.

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EXPERIENCE

• Six or more months related experience and/or training.

• Cash handling experience.